Customer Grievance Redressal

There can be instances where the Customer is not satisfied with the services provided. To highlight such instances & register a complaint, the Customer may follow the following process:

a) The Customer can complain to customer care on our website muthootmoney.in or by mail at mcare@muthootmoney.in

b) Customer can meet or write to the Customer Service Manager for the respective dealing branch

c) In case the concern remains unresolved beyond a period of 7 days, the Customer may escalate the matter to the grievance@muthootmoney.in

The Grievance Redressal Cell
Muthoot Money Limited
#3-6-2/1/1, 4^th Floor,
GRANDPA'S ROYAL MANSION,
Hyderabad, Telangana 500029
Land line number: 040-35762092

d) In case you are dissatisfied with the response received / no response, you may approach the Complaint Redressal Cell.

Mr Satish Goud,
Principal Nodal Officer
Muthoot Money Limited
#3-6-2/1/1, 3^_rd Floor,
GRANDPA'S ROYAL MANSION,
Hyderabad, Telangana 500029
Mobile number: 8897315143 
(The complaint can also be emailed at nodal@muthootmoney.in)

RBI Thiruvananthapuram
No.6507, Bakery Jct Rd,
Nandavanam, Palayam,
Thiruvananthapuram, Kerala 695033
Tel: +91 471 2320612
Email: helptrivandrum@rbi.org.in